Everything you need to know about our formulations, ordering, shipping and the science behind NŪVO.
Formulations, usage and storage.
Each collection targets a distinct goal — FORMA for body composition, VITAE for longevity, SALUS for recovery and LUX for skin and renewal. If you’re unsure, our concierge team can help you build a routine around your goals.
Many customers do. We recommend consulting a qualified professional about combinations, and introducing one formulation at a time so you can gauge how you respond.
Store in a cool, dry place away from direct sunlight, sealed when not in use and out of reach of children.
Payment, subscriptions and account.
Yes — subscribe to any formulation and save up to 20%, with the flexibility to pause, adjust or cancel at any time from your account.
All major cards and digital wallets. Every transaction is fully encrypted and secure.
Orders can be amended before dispatch. Contact our concierge team as soon as possible and we’ll take care of it.
Delivery, packaging and returns.
All orders ship in discreet, unbranded outer packaging with secure, protective materials inside.
We ship worldwide with tracked delivery. Shipping is complimentary on orders over £300; standard delivery is £12.
Unopened items may be returned within 30 days. Contact our concierge team and we’ll arrange it.
Purity, verification and transparency.
Yes. Every batch is verified by independent laboratories for purity, identity and potency, with Certificates of Analysis available on request.
Our formulations meet a 99.9% purity standard, screened for heavy metals and microbial contamination on every batch.
We publish our formulation approach and rationale transparently. Explore the science on our About page for more.